Professional Support Services
DESIGN & DEPLOYMENT
- Detail implementation planning service
- Deployment of Security, Networking solutions
- Basic & Advanced level staging /pre-configuration services
RMA Hosting Services
- Advance Same Business Day Delivery/Shipment & replacement of faulty units.
POC's
- Verify and validate key features of a conceptual solution
- Reduce deployment risks by highlighting technical issues and limitations at an early stage
TAC Support Services
- eCloudPro TAC services, 24×7
- Web, email and phone support
- Remote Diagnostics & Configuration Support.
Technical Expert Services
- On-site technical staff to support customer environment / services
Enterprise On-site Support
- On-Site Technician Support – within 4 hours, 24×7
- Configuration Support, 24×7