Professional Support Services

DESIGN & DEPLOYMENT

  • Detail implementation planning service
  • Deployment of Security, Networking solutions
  • Basic & Advanced level staging /pre-configuration services

RMA Hosting Services

  • Advance Same Business Day Delivery/Shipment & replacement of faulty units.

POC's

  • Verify and validate key features of a conceptual solution
  • Reduce deployment risks by highlighting technical issues and limitations at an early stage

TAC Support Services

  • eCloudPro TAC services, 24×7
  • Web, email and phone support
  • Remote Diagnostics & Configuration Support.

Technical Expert Services

  • On-site technical staff to support customer environment / services

Enterprise On-site Support

  • On-Site Technician Support – within 4 hours, 24×7
  • Configuration Support, 24×7